One word: Comcast (or should I say Xfinity). While I normally don’t brand bash and I am not going to delve into the full details at the moment, let me just say that Comcast is one of the worst cable services I have ever dealt with. I have been using them only because my residences were not allowed to have a Dish and let’s face it, they really are the only game in town. However, other than a rare few individuals, my experiences with their customer service have been filled with nonstop incompetence. In their case, the left hand doesn’t know what the right hand is doing. Generally the staff is very warm and helpful, they are just incompetent, don’t follow through or there is a lack of communication amongst the company. I honestly considered filing a complaint with the BBB. In my last residence, we had such bad experiences with them, they even gave us a $25/mo customer loyalty discount to compensate for numerous issues with their customer service. I know I’m not the only one and I’m sure if they heeded the advice of bloggers, moms, etc., they would drastically overhaul their customer service and interdepartmental communication.
If I could tabulate the number of hours I have spent on the phone with them over the last three years, I am sure it would total somewhere around 2 full weeks. I could call three times in a day and get three completely different stories, I swear. My cable and internet have now been on for a week and I still have no phone services even though they are part of my package.
Thanks again to Dunkin’ Donuts for the free donut today. Of course, I enjoyed my strawberry frosted with sprinkles donut and my kids got donuts too!
I’d like to give props to Godaddy. They have some of the best customer service I have ever dealt with. In fact, they even called me out of the blue to make sure I was happy with their services and if I had any questions or concerns they could help me with. They even e-mailed me resources to help me with some questions I had. Other brands should take a lesson from them (ahem Comcast) when it comes to customer service.